Charlottesville Concierge

Reservations

Common House Charlottesville offers reservations for several occasions, including dining, drinks, meetings, and more. Concierge is responsible for managing all of these reservations for the House.

  • Taken in SevenRooms.

    Step by step instructions.

    Charlottesville oddities and edge cases

  • Bookable on PeopleVine and by Concierge

    Adding them to SevenRooms from PV

    Time limits

    Oddities and edge cases

    Blocking for private and programming events

  • RW details and time frames

    Information needed

    Select appropriate seating area

    timing / seatings

  • Process for PV portal

    process for PV control panel

    process for other instances

  • Photo / Video shoot requests

    Media inquiries

    Special dining situations - NYE-esque

Desk Operations

  • Accepting food / beverage / amazon deliveries

    Check on delivery instances

    Mail process

  • Expectations

    Process

    Filing

  • Concierge receives almost all deliveries that come to CH2. Many of those orders are paid for online, but some are paid with a check. Blank checks will be stored in the safe in the managers’ office, and checks should only be signed by the General Manager, Assistant General Manager, Bar Manager, or Chef de Cuisine. If you need a check for a delivery, pull one from the filing cabinet in the Concierge Closet and call the Manager on Duty to sign the check. Make sure you pull checks in chronological order.


    Once you have written a check, you’ll need to copy the same information on the bottom of the check, on what we call the “check receipt.” This information is:

    • The company or person the check was made out to

    • The amount the check is for

    • The invoice number or memo

    • The date

    • Your name

    At that point, you will write “PAID” in the top right corner (without covering anything up), and you will write the check number next to it. Both the check receipt and the invoice will then be placed into the To Sort folder in the Payables box.

  • Private Event Menus

    Signage

    member printing requests

  • Amazon order + process

    Paper ordering

    Welcome packet asset ordering

  • Bathroom supplies and where it lives

    how to stock the bathroom

  • Item description
  • Put together welcome packets

    speil

    other specifics from Austin